Focusing on key global cities such as Singapore, Amsterdam, Dubai, Tokyo, London, New York, Melbourne and Buenos Aires, the report provides deep insights into the evolving nature of work, highlighting significant shifts in workplace strategy, technology adoption, and employee expectations.

As to key trends, the report underscores a surge in hybrid working models: although the return to office is gaining momentum, 85% of organizations are now prioritizing flexible work arrangements, which is reshaping business districts.

It also identifies AI-driven automation as a major driver of efficiency, with 72% of companies integrating artificial intelligence (AI) tools to streamline operations; smart mobility and AI-driven solutions are transforming urban life and the infrastructure.

Sustainability remains a key focus, with businesses increasingly investing in eco-friendly office spaces and carbon-neutral policies; cities are prioritizing sustainability, inclusivity, and connectivity to build a better future

As well as identifying these key trends, the report reveals three core categories of cities:

• Innovation-led cities (e.g., Singapore, Amsterdam, Dubai) are rapidly evolving and heavily investing in innovation and people.
• Steadily evolving cities (e.g., Tokyo, London) are leveraging their size and resources for gradual change.
• Adaptive cities (e.g., New York, Melbourne, Buenos Aires) are showing resilience and adapting to pressures.

Commenting on the findings, Philip Ross, CEO of UnGroup (UnWork, WORKTECH and WORKTECH Academy), stated:

Work is undergoing a fundamental transformation. Organizations must embrace innovation, from AI-powered workplaces to dynamic hybrid strategies, to stay competitive. Our report provides a roadmap for leaders navigating this rapidly changing landscape.

By taking a deeper dive into eight world cities, this report aims to show how a greener, smarter, more inclusive and more connected urban future is being built in specific locations and under specific conditions. Businesses that adapt to these trends, and successfully align technology, culture, and sustainability will be best positioned for long-term success.

Wish You Were Here: Eight World Cities Shaping the Future of Work is available to WORKTECH Academy members (others may join today to access it).

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Business relationships between the principals and their respective firms span many years, and the companies have established an enviable global reputation in their respective markets with both public and private sector commissions and for industry thought leadership.

Many clients are reviewing their asset management activities, which require a transdisciplinary “whole life” approach with an ever-increasing emphasis on ESG (environmental, social and governance factors), technology, standards and performance analytics. Clients will benefit from the combined resources of all three companies in the formulation of creative solutions to their built environment needs.

It was also important to these companies that they all are separately RICS regulated firms.

Comments on the new strategic alliance

Simon King, managing director of BWA (Europe), explained:

Our organizations specialize in the provision of independent lean knowledge-based property and FM consultancy. It seems a logical step, therefore, for the three of us to join forces to provide consultancy services which combine and build on our respective skill-sets to deliver solutions which both meet and continue to exceed our clients’ expectations.

Chris Wragg, managing director of BWA (Middle East), commented:

We look forward to this strategic collaboration bringing a wealth of international experience to our clients across the Australian, European, African and Middle Eastern markets. The combined services of In-Touch Advisory and BWA will undoubtedly magnify the value of the services that we offer to clients and heighten our position as leading property development, Chartered Surveying and Facilities Management consultants.

Stephen Ballesty, founding director of In-Touch Advisory, stated:

We are seeing increasing demand for innovative and sustainable solutions, which requires a more global perspective. This collaboration aims to enhance both companies’ consultancy capabilities and reach while maintaining our independence, and delivering enhanced value to our built environment clients worldwide.

For more information, visit In-Touch Advisory (Australasia), BWA (Europe) or BWA (Middle East).

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AI in the building maintenance industry leverages machine learning algorithms and data analytics to enhance efficiency, cost-effectiveness, and overall performance of building maintenance processes. Used for predictive maintenance, energy management, and smart building management systems, AI technologies come with a host of benefits.

Recent technologies are able to summarize maintenance schedules for quick reference, highlighting asset types and locations, easing the process for engineers and facility managers. Similarly, AI is capable of analysing asset register data to automatically identify and map appropriate maintenance schedules to each asset — a task that frequently takes months to do manually.

While spotlighting the advantages AI can bring to maintenance professionals, the industry must also be aware of its pitfalls.

What are the pros of using AI technologies in a building maintenance strategy?

1. Cost reduction 

AI can automate the repetitive tasks associated with setting up maintenance plans and ensuring they are optimal and legally compliant. Efficient and effective maintenance relies on a strong understanding of the facilities and assets that require maintenance and an informed plan to address them. AI provides a new capacity to create a deeper understanding that would be unfeasibly costly to implement using human resources.

AI can be used to minimise maintenance costs by decreasing unplanned downtime and optimising energy consumption.

As AI provides real-time data analysis and insights that can help facility managers make more informed operational decisions, this can reduce the likelihood of costly errors in judgment.

2. Time efficiency 

By automating tasks, AI tools can help maintenance professionals work more efficiently by streamlining processes and cutting down on timely repetition.

AI software tools can assist with many traditionally manual tasks, speeding up repetitive processes and helping to standardise data. In the long term, this can save those responsible for building maintenance both time and effort, which can be used in more strategic, high-impact areas.

3. Maximises asset lifespan 

AI-powered solutions can extend asset lifecycles by predicting potential failures before they occur.

By recommending the best timing for maintenance (not applicable for statutory requirements), AI can, in turn, prevent both over-maintenance, which can cause unnecessary wear, and under-maintenance, which can lead to premature failure.

4. Provides more reliable reporting and analytics 

AI in facilities management is incredibly helpful for collecting, analysing, and simplifying the array of information involved with building maintenance and its associated responsibilities, including diagnosing problems.

Machine-learning AI can interpret data from various sources, including sensors and real-time user inputs, to identify patterns and make intelligent, personalised predictions about building management needs, for example, previous patterns of equipment failure.

In the past, data had to be sorted manually, with decisions often being made without clear, evidence-backed reasoning. Now, through machine-learning AI, data reporting and analytics can be achieved faster and more reliably than ever before, lowering the risk of human error.

What are the cons of leveraging these technologies?

1. High initial costs

Despite its benefits, the implementation of AI in building maintenance is not without challenges – the most obvious being the initial cost of deploying AI systems, such as sensor installation and integrating AI solutions. This upgrade can be particularly costly for older buildings.

Implementing AI systems can require significant upfront investment in hardware, software, and training, so careful planning and budgeting are essential for a successful and cost-effective onboarding.

2. Data Privacy and Security Concerns 

As AI systems collect and process large amounts of sensitive building and occupant data, this may cause privacy and cybersecurity concerns for an organisation.

As AI systems require high-quality, consistent data to function effectively, poor or incomplete data can lead to inaccurate insights or decisions.  In other words, AI is only as good as the data that goes into it.

Ensuring this data is collected, stored, and used in compliance with privacy regulations is crucial.

3. Overreliance 

Industry professionals must always approach AI adoption with caution and not fall into a cycle of overreliance. Artificial intelligence tools are not infallible; they require rigorous data validation and continuous human oversight. Facility management systems are complex and demand nuanced interpretation that AI algorithms may not fully comprehend

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Co-founded by IFMA and Autodesk, BLMI envisions a future in which the built environment operates with intelligence, efficiency and interoperability at every lifecycle phase: design, construction, operations, renovation and deconstruction. By emphasizing industry-wide collaboration and the adoption of best practices and advanced technologies, the initiative establishes a cohesive, holistic approach to lifecycle management that will help industry stakeholders reduce costs and improve asset longevity while addressing decarbonization and regulatory challenges.

BLMI places a strong focus on stakeholder collaboration, data governance, interoperability and advanced technology integration, such as building information modeling (BIM), digital twins, predictive analytics, and artificial intelligence enabling smarter decision making, reducing inefficiencies and creating a connected data ecosystem. The objective is to deliver tangible value to every sector of commercial real estate, including:

• Owners and investors: Extend asset lifespan, optimize operational costs and improve long-term financial performance.
• Facility operations: Move from reactive maintenance to proactive lifecycle management, improving efficiency and tenant satisfaction.
• Architecture, engineering and construction: Ensure design and construction integrate seamlessly with operational needs, reducing costly retrofits.
• Technology and service providers: Align digital solutions with industry-wide standards for seamless adoption and interoperability.

The Initiative does not seek to create or replace industry standards; rather, it will foster a framework for aligning stakeholders around a common approach to lifecycle management. By leveraging global industry standards – like ISO 19650 (Building Information Modeling), ISO 8000 (Data Quality), ISO 41001 (Facility Management Systems), and OSCRE data models – the initiative ensures that buildings are managed with consistency, efficiency and long-term value in mind.

Robert Bray, vice president and general manager of Autodesk Tandem, stated:

Advanced technology solutions, such as digital twins, rely on quality data to deliver powerful insights and 3D visualizations to facility operators. The Building Lifecycle Management Initiative seeks to resolve systemic issues related to data quality that span the building lifecycle.

Dean Stanberry, CFM, SFP, past chair of IFMA’s Global Board of Directors, remarked: The commercial real estate industry has long struggled with inefficiencies due to fragmented data, disconnected systems and short-term decision making. BLMI represents a turning point, providing a structured approach for aligning stakeholders, eliminating waste and unlocking the full potential of the built environment.

To join this movement and shape the future of building lifecycle management, visit Building Lifecycle Management Initiative (BLMI). Register to stay informed, contribute to ongoing discussions, and explore how your organization can participate in advancing industry-wide best practices.

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By Sara Marberry  — Did you know that 8 out of 10 nurses face violence in the healthcare workplace?

Because of this, healthcare workers are more than four times more likely to be hurt by violence in their workplace — more than all other industries combined. And only 20-60% of violent incidents are actually accounted for.

It’s a shame that those who are dedicated to taking care of others face such behavior from patients. their family members, co-workers, and even angry members of the public. Violent behavior includes things like yelling, grabbing, biting, spitting and throwing stuff.

It’s a huge problem — partly because it’s an accepted part of the job.

What is being done about it?

Gun violence also occurs in the healthcare workplace. This past February, a gunman entered the intensive care unit of UPMC Memorial Hospital in York, PA, and took staff members hostage. A police officer died, and several others, including hospital staff, were injured.

Hospital administrators across the U.S. are implementing a variety of strategies to combat workplace violence and enhance safety for staff, patients and visitors, including:

• Increased security presence
• Metal detectors and screening
• Access control and badging
• Violence prevention programs and staff training/preparedness
• Expanding mental and behavioral health resources
• Improving workplace culture and support systems

Designing to reduce violence in the healthcare workplace

The design of the physical environment also plays a critical role in preventing violence against nurses. Thoughtful design can help decrease stress, improve visibility, limit access to weapons, and provide escape routes when necessary.

Here are eight key ways the design of the physical environment of healthcare can help reduce violence:

1. Improved visibility and open sight lines that allow staff toe monitor patient behavior and recognize escalating situations before they become violent.
2. Controlled access and secure entry points to prevent unauthorized individuals from entering restricted areas.
3. Safe rooms and panic buttons to provide immediate protection for nurses if they need to remove themselves from a dangerous situation.
4. De-escalation spaces and calming environments to help agitated patients regulate emotions, reducing outbursts.
5. Ergonomic and safe nurse workstations to allow staff to quickly respond to potential threats.
6. Weapon-resistant design and safe materials to prevent patients or visitors from using objects in the environment as weapons.
7. Designated crisis response areas for handling patients with a history of aggression.
8. Safety training so that staff members know how to use safety design features effectively.

Where do we go from here?

We live in an increasingly violent, angry society — driven by such things as increased stress and mental health issues, breakdown of community and family structures, exposure to violence in media and society, and political and social polarization.

That’s why the problem of violence in the healthcare workplace isn’t going away. But maybe with careful strategies paired with thoughtful design, it can be reduced. What do you think?

See the original article as well as more insights on Sara Marberry’s Blog.

This column originally ran on Sara Marberry’s Blog on March 21, 2025. Marberry is a healthcare design expert with over 25 years of experience in the healthcare and senior living design industry, who has written/edited five books and is a regular contributor to Healthcare Design magazine. Marberry also is a former Executive Vice President of the nonprofit Center for Health Design.

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By Sara Marberry  — I’ve been having a lot of conversations with people about AI recently. Love it or hate it, AI is here to stay and will only grow in importance in our daily lives.

AI isn’t perfect.

It sometimes messes things up. Its ability to generate highly realistic deepfake videos and images is very disturbing. And some think AI could surpass human intelligence and take over the world.

But AI isn’t inherently good or evil — it’s all about how we use it.

AI in healthcare

In healthcare, AI is already impacting patient care, staff productivity, and facility design.

AI-powered imaging tools can detect anomalies like cancer, fractures, or infections faster and with higher accuracy than traditional methods. It also scrutinizes patient data, genetics, and past medical history to tailor treatments specific to individual needs.

And there’s more.

AI models can analyze trends and identify individuals at risk of diseases like heart disease or diabetes before symptoms appear, enabling early interventions. AI-powered virtual assistants and chatbots are able to provide 24/7 patient support, answer medical queries, schedule appointments, and even help monitor chronic conditions remotely.

By reducing administrative burdens and optimizing workflows, AI is also reducing time spent on things like paperwork and data entry, allowing staff to focus more on patient care.

AI in healthcare facility planning and design

A recent paper published by the American College of Healthcare Architects offers a great overview of AI in healthcare facility planning and design, with 10 conclusions and predictions at the end. Some that stood out for me are:

1. Data-driven design: AI’s ability to collect data in a number of different areas. such as outpatient care and customer preferences, will inform new and flexible facility design solutions.
2. Efficiency and workflow optimization: By streamlining administrative tasks, AI will free up time for healthcare professionals and eliminate the need for some staff. This will impact the types and amount of workspaces that are needed.
3. Population data mining for everyone: AI’s ability to analyze and predict diseases and new treatment options will present new design challenges

On the creative side, AI allows healthcare architects and designers to run different scenarios for their designs by generating multiple solutions based on specific things like space utilization, sustainability, and aesthetics. It’s also being used to design more energy-efficient buildings by simulating how they will interact with natural elements such as sunlight, wind, and temperature.

AI-powered virtual staging tools can give clients an idea of what a space might look like with out physical staging. And AI can be used to suggest furniture arrangements, color schemes, and design themes.

What to make of AI

So, are all of you healthcare architects and designers going to be replaced by AI? Heck no. It cannot replace the deeply human qualities of empathy, ethics, intuition, and a sense of purpose that is essential to you and the work you do.

But if you’re not using AI as a tool to help problem-solve, stimulate your creativity, and produce better designs, then you’re missing the boat.

See the original article as well as more insights on Sara Marberry’s Blog.

This column originally ran on Sara Marberry’s Blog on February 28, 2025. Marberry is a healthcare design expert with over 25 years of experience in the healthcare and senior living design industry, who has written/edited five books and is a regular contributor to Healthcare Design magazine. Marberry also is a former Executive Vice President of the nonprofit Center for Health Design.

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ABM Performance Solutions is an innovative approach designed to optimize facility performance, focusing on delivering measurable results that benefit both the building and its occupants. Rather than simply providing passive, cost-centered facility management, ABM Performance Solutions introduces a proactive, customized, and data-driven model. This shift ensures that facility operations go beyond routine maintenance, helping organizations achieve their financial, operational, sustainability, and workplace experience goals. ABM Performance Solutions enhances uptime, output, and long-term efficiency — all with a single point of contact from ABM.

Proactive, outcome-driven facility management

ABM Performance Solutions provides a unified, cohesive team that puts outcomes first. This results in enhanced efficiency across all aspects of your facility. Whether it’s engineering, HVAC, power management, cleaning, landscaping, parking management, or building technology, ABM Performance Solutions integrates these services seamlessly, allowing businesses to reduce costs while improving productivity and sustainability.

ABM is more than a provider — we’re a strategic facility partner. With a wide array of offerings, ABM Performance Solutions ensures that your buildings operate smoothly, efficiently, and sustainably. Additionally, ABM focuses on occupant support, providing services that enhance employee and occupant satisfaction, health, and safety.

Customizable solutions for your facility

ABM Performance Solutions stands out by offering solutions tailored to meet the specific needs of each client. Understanding the unique risk profile and long-term goals of a facility allows ABM to create customized services that align with business priorities. By taking a consultative approach, ABM ensures that the solutions are relevant, efficient, and effective in achieving your goals.

Every facility is different, and ABM recognizes that a one-size-fits-all approach isn’t effective. Whether managing capital expenditures or optimizing energy systems, ABM integrates technical expertise and service flexibility to deliver the best outcomes. From microgrid infrastructure to vertical transportation systems, ABM Performance Solutions addresses every aspect of your building’s lifecycle.

The importance of data and technology in facility optimization

Technology is at the heart of ABM Performance Solutions. ABM utilizes predictive analytics, smart building capabilities, and IoT sensors to monitor and optimize facility systems in real time.

ABM Connect is the end-to-end platform that unites all of this. Data from the team member application flows directly into your client platform, allowing you transparency and connectivity into services from ABM. The information gives the operational leaders at ABM the power of data-driven decision making to ensure you benefit from continuous improvement.

This data-driven approach allows ABM to manage assets proactively, minimizing downtime and maximizing performance. Data transparency is key, and ABM provides actionable insights that help businesses track the performance of their facilities over time.

ABM Connect also includes visual dashboards that offer real-time data on everything from energy usage to occupant experience, enabling clients to optimize operations and meet sustainability targets. The integration of data helps organizations stay ahead of challenges, whether it’s energy conservation, carbon footprint reduction, or improving the facility’s environment.

Achieving sustainability goals

ABM Performance Solutions integrates sustainability into every aspect of facility management. To go beyond short-term fixes, ABM focuses on energy efficiency and reducing environmental impact over the long term — making your facility more sustainable.

ABM has already demonstrated success in sustainability initiatives, such as the installation of over 26,000 electric vehicle (EV) charging stations, reducing greenhouse gas emissions, and saving energy every step of the way. Sustainability programs from ABM also help clients meet their sustainability targets while improving indoor air quality for staff and occupants. This commitment to sustainability ensures that facilities not only perform well, but do so in an environmentally responsible way.

Measurable outcomes and cost savings

ABM Performance Solutions ensures that every service has a direct impact on the efficiency, cost-effectiveness, and sustainability of your building. This results in a positive financial impact, with businesses experiencing significant cost savings, reduced operational expenses, and improved ROI. With a single provider managing all services, ABM helps reduce the number of subcontractors and middleman fees, further driving down costs.

In addition to financial savings, ABM Performance Solutions helps businesses extend the life of their buildings and equipment by improving asset management and reducing the need for costly repairs or replacements. The proactive approach ensures that businesses can rely on their facilities without disruption, optimizing operations for greater productivity, profitability, and occupant well-being.

Simplified facility management

Managing a facility can be a complex and time-consuming task, especially when multiple subcontractors are involved. ABM Performance Solutions simplifies this by offering a single point of contact for all facility services. In fact, ABM will have an experienced team member on site — this streamlines communication, reduces administrative burdens, and enhances accountability. With one unified team overseeing all aspects of facility management, businesses can focus on their core operations while leaving facility optimization to the experts.

Future-proofing your facility

The ability to future-proof a facility is crucial as organizations navigate changing market conditions, shifting expectations, and evolving technology. ABM Performance Solutions supports businesses in adapting to these changes by providing forward-thinking solutions that anticipate future needs. Whether it’s upgrading HVAC systems for energy efficiency or preparing for increased occupant expectations, ABM helps you stay ahead of the curve.

Why ABM Performance Solutions?

ABM Performance Solutions offers a comprehensive, outcomes-driven approach to facility management. Whether you’re looking to reduce operational costs, meet sustainability goals, or enhance the workplace experience, ABM Performance Solutions provides the tools and expertise needed to achieve all these objectives—and more. With a customized, data-driven approach, ABM ensures that your facility performs at its best, now and in the future.

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We have identified five major shifts emerging in 2025 that will reshape and simplify building management. The facility management industry is maturing into a strategic cornerstone for operations, and these trends will showcase how the role will address cybersecurity, labor shortages, sustainability, compliance, and energy efficiency.

Increased facility cybersecurity through collaboration with IT and digital partners 

Cybercrime increased by 75% in 2024 and is expected to continue rising in 2025. Increasingly sophisticated cyber criminals are looking for any way to access the systems of corporations and infrastructure providers. Breaches can range from ransom attacks targeting corporate operations to more critical attempts to infiltrate payment and financial systems. 

Facility managers working with IT to prioritize digital security will protect their operations. Implementing secure-by-design systems limits access by layering security measures, timely software updates, and isolating operational technology from broader networks. Keeping software up-to-date will be essential to combat these risks. This includes ensuring patches are up to date on all IoT edge devices and critical building infrastructure systems such as HVAC, lighting, access control systems, and other equipment that might not traditionally be considered inviting to hackers. 

Labor gaps will lead to consolidation, outsourcing and technology adoption

While facilities management is vital, the industry is experiencing a significant labor challenge. This gap is expected to widen further as fewer young people enter the field, putting more pressure on the already strained workforce, which is retiring in large numbers​.

Adopting smart energy initiatives to attract tenants 

Managing energy resources wisely, whether turning to renewable sources or adopting technology that allocates energy to address real-time conditions, can also be a selling point for office spaces. Research shows that employees in green offices are 15% more productive, which has heightened the demand for eco-conscious workplaces. In addition to contributing to environmentally friendly goals, 69% of people prioritize working in greener environments, pushing the demand for organizations to seek more eco-friendly office spaces. 

In response, building owners will continue investing in upgrades beyond traditional improvements. From innovative building technologies that enhance energy efficiency, like intelligent lighting, to renewable energy installations, such as solar panels, these features will help attract tenants to office spaces that are up for lease. These sustainable upgrades reduce the environmental footprint and create a more productive and attractive work environment. Office buildings that embrace energy-efficient systems and eco-friendly designs will become desirable for tenants seeking long-term, cost-effective solutions.

Navigating and complying with new regulations

2025 will bring many new climate regulations for buildings globally. While larger sustainability teams may have the resources to stay ahead of these requirements, smaller teams could struggle to balance operations while working to understand unclear regulatory demands. Surveys show that only 25% of organizations are ready for upcoming regulations and reporting. 

Many building owners are navigating the uncertain landscape of upcoming regulations. Understanding and implementing strategies to meet compliance will take up more of the facilities and energy teams’ limited time. However, those who seek technological solutions that support energy reporting demands will be in a better position to handle any changes in the regulatory climate. Being proactive will allow teams to benefit from the efficiencies and lower costs of software designed to track and manage energy costs. 

Preparing for the potential of rapidly increasing energy costs 

The reality of digitalization drives the increasing need for global data centers worldwide. This surge draws increasing attention to their energy consumption and carbon impact, pressing the adoption of more sustainable solutions.

In response, facility managers are consolidating resources and increasingly outsourcing key functions to manage day-to-day operations effectively​. However, despite these strategies, the gap in skilled labor combined with rising demand calls for rethinking traditional operations. Industry leaders recognize the importance of investing in comprehensive training programs to develop the next generation of professionals. Like many labor problems throughout history, people will need technology to help close the gap. Leaders in outsourced operations will embrace new technology to empower the few to do more.

The heightened energy usage has already prompted a shift towards innovations like hybrid cooling systems and AI-integrated infrastructure, which will continue to evolve in 2025​. These advancements will take center stage as industry leaders recognize the critical need to align data center growth with sustainable energy practices.

As a result, building owners and facility managers may see their energy costs increase, and it will continue to be essential to maintain efficient operations through the use of traditional sustainability solutions as well as software solutions. As we move through 2025, cybersecurity, labor shortages, sustainability, increasing regulation, and the need to reduce energy consumption will be at the top of everyone’s priority list. 

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Below are the Top 4 Education Real Estate Trends to Watch that JLL identified for 2025:

• Higher ed institutions will increasingly look to strategic solutions to navigate financial challenges and market pressures: 12 higher education P3s closed in 2023, up from 5 in 2022 and 5 in 2021. There are currently 19 higher education P3s in progress YTD in 2024, up from 12 in 2023.
• The holistic campus experience will be a key differentiator for attracting and retaining students and faculty and staff: It’s essential for schools to develop affordable and highly amenitized student and workforce housing, innovative learning spaces, modern athletic complexes and technologically advanced research laboratories to drive growth and attract both students and faculty/staff.
• Colleges and universities will shift from planning to action as they prioritize campus sustainability and resilience: 80% of students report considering sustainability as an important factor in their college decision.
• Data-driven decision making will improve operational efficiencies in higher education campus management: 69% of educational organizations surveyed believe that the CRE function has the potential to deliver the most value over the next five years by supporting organizational efficiencies.

Education Trends to Watch: 2025 Global Real Estate Outlook (PDF) is available for download from JLL.

JLL researchers have also identified trends to watch for the following industries, in addition to the larger Occupier Trends to Watch piece:

• Aerospace and Defense
• Financial Services
• Healthcare
• Industrials
• Insurance
• Life Sciences
• Technology

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As the market matures and barriers to adoption fall, a diverse range of vendors are vying for market share. From established building technology providers to a new wave of agile start-ups, firms are leveraging cutting-edge technologies to offer solutions that address the evolving needs of building owners and operators and solidify their market position.

The benchmark Verdantix Green Quadrant: IoT Digital Platforms For Building Operations 2024 report provides property owners, asset managers, real estate executives and facilities managers with comprehensive insights into 12 prominent IoT digital building platforms, helping them select the best-fit provider for their needs. The report identifies four firms — Honeywell, Johnson Controls, KODE Labs and Siemens — as offering some of the most comprehensive services in the market. However, they face growing competition from innovative IoT start-ups, which are striving to deliver the solutions needed to achieve smarter, more sustainable, autonomous building management.

Key report findings:

• Buyers are prioritizing flexible digital platforms that integrate building data, automate operations and enable advanced analytics. While established players such as Johnson Controls and Siemens bring global reach and industry expertise, start-ups such as KMC Controls and KODE Labs offer cost-effective, artificial intelligence (AI)-powered solutions, supporting enterprises and smaller properties alike.
• AI is rapidly transforming building management. Increasingly intelligent platforms are enabling autonomous actions that streamline operations, boost asset performance and enhance occupant comfort. Honeywell, for example, has introduced an AI-powered chatbot to accelerate access to critical data and insights.
• Vendors are adapting their offerings to align with key market trends such as energy optimization and sustainability, offering solutions that drive operational excellence. Many platforms that began as smart building solutions are now marketed as tools for energy optimization, such as Nantum AI.
• Providers in this space offer a range of services, from design and implementation to ongoing support, acting as a trusted partner in the digital transformation journey. For example, e-Magic leverages its TwinWorX platform to tailor solutions.

Claire Stephens, research director at Verdantix, summarized:

In today’s competitive real estate landscape, asset and facilities managers must embrace digital transformation or risk becoming obsolete. As experienced staff retire and technology advances, a tech-driven approach is essential to streamline operations, increase revenue and enhance tenant experience, ensuring that buildings remain competitive. As the market continues to evolve, vendors are racing to provide innovative solutions that empower facilities managers and drive towards a future of autonomous buildings. However, the ultimate winners will be those who can deliver real value and adapt to the changing needs of the industry.

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